Training and Coaching

Why do companies turn to Working Words to improve writing skills?

Because our training/coaching programs:

  • Create more effective writers and reviewers
  • Put you and your company in the best light
  • Increase your profits and reduce inefficiencies
  • Improve critical thinking and problem solving in root cause analysis and CAPA
  • Create clearer, better written, more thorough investigations, technical reports, and SOPs
  • Reduce deviations
  • Improve cycle time
  • Reduce waste and inefficiencies
  • Create more user-friendly forms and templates

We use a Personalized Blended Learning Approach that includes a mix of remote, interactive videoconference sessions, individual coaching, and on-site training.  All training is customized using client documents, and we approach each client and course participant as an individual learning challenge.

This Personalized Approach to learning and skill development:

  • Demands and delivers greater depth of understanding
  • Ensures better retention
  • Allows learners to work at their own pace
  • Takes less time away from daily responsibilities
  • Solves problems inherent in lengthy ‘one-size-fits-all’ training sessions

Some of our Personalized Blended Learning programs include:


  • Writing Effective Investigation Reports

  • Writing SOPs That Work

  • Precision and Clarity in Technical Reports

  • Root Cause Analysis and Writing for Operators

  • Critiquing and Mentoring Writers—for Reviewers

  • Performance System Improvement for Managers


  • Science on the Page: Precision and Clarity in Writing

  • Clinical Protocols, CSRs, Informed Consents

  • Clear Writing for Patient Audiences and Physician Education (CME)


  • Writing Effective Emails, Memos, and Letters

  • Writing to Persuade–sales, marketing, and winning proposals

  • Proofreading and Editing

  • The Case for Clarity: Improved Writing for Attorneys and Paralegals

  • Critiquing and Mentoring Writers—for Reviewers

“Curtisy is an extremely reliable, results oriented, vendor who provides a key service to the pharmaceutical quality arena—building effective writing processes!”

Dan Tummillo, Par Pharmaceutical