Training and Coaching
Why do companies turn to Working Words to improve writing skills?
Because our training/coaching programs:
- Create more effective writers and reviewers
- Put you and your company in the best light
- Increase your profits and reduce inefficiencies
- Improve critical thinking and problem solving in root cause analysis and CAPA
- Create clearer, better written, more thorough investigations, technical reports, and SOPs
- Reduce deviations
- Improve cycle time
- Reduce waste and inefficiencies
- Create more user-friendly forms and templates

We use a Personalized Blended Learning Approach that includes a mix of remote, interactive videoconference sessions, individual coaching, and on-site training. All training is customized using client documents, and we approach each client and course participant as an individual learning challenge.
This Personalized Approach to learning and skill development:
- Demands and delivers greater depth of understanding
- Ensures better retention
- Allows learners to work at their own pace
- Takes less time away from daily responsibilities
- Solves problems inherent in lengthy ‘one-size-fits-all’ training sessions
Some of our Personalized Blended Learning programs include:
Pharmaceutical/Biopharmaceutical Manufacturing
- Writing Effective Investigation Reports
- Writing SOPs That Work
- Precision and Clarity in Technical Reports
- Root Cause Analysis and Writing for Operators
- Critiquing and Mentoring Writers—for Reviewers
- Performance System Improvement for Managers
Clinical/Medical
- Science on the Page: Precision and Clarity in Writing
- Clinical Protocols, CSRs, Informed Consents
- Clear Writing for Patient Audiences and Physician Education (CME)
Business and Professional Services
- Writing Effective Emails, Memos, and Letters
- Writing to Persuade–sales, marketing, and winning proposals
- Proofreading and Editing
- Professional Communications for Accounting Firms
- The Case for Clarity: Improved Writing for Attorneys and Paralegals